4 things to look for in a managed service provider

4 things to look for in a managed service provider

Finding a new managed service provider can be daunting, with so many companies on the market offering many of the same services. How do you know which provider will offer the best service and support? And how can you ensure you are getting the most from your investment?

There are many factors to consider, but asking these five questions is an excellent place to start:

Do they deliver fast and easy support?

When assessing MSPs, you must ask if your current provider delivers fast and easy support. You should also investigate the support offered by other providers you are researching.

A managed IT services provider must be available to answer messages, emails or calls about minor or urgent IT issues that you experience. If someone on your team encounters a problem, they cannot afford to waste hours attempting to solve it themselves or waiting on a support team that cannot attend to the problem for a few more hours.  Their support staff should be able to guide your team through resolving issues or fixing problems on the backend, making the process smooth for everyone.

As part of providing support, you also ensure that they offer services to prevent IT issues and have the systems in place to alert you of potential problems in your IT infrastructure.

With the right provider, you'll be able to get your IT problems fixed quickly and get back to business as usual. So if you're looking for a managed IT provider, ask about their support availability. It could be the difference between a minor hiccup and a major setback.

How deeply do they understand your business?

Your IT managed support services provider must understand your business, industry, strategy and goals. The technology and solutions they deploy must align with these to give you the best chance of getting the most from your investment.

You want to avoid providers that offer only generic support or do not have experience in your industry.

When looking for the right managed IT provider, ensure you ask them about their knowledge in your specific industry. You should also ask them about their understanding of and experience with the platforms and systems that your business currently leverages. Looking into this is an excellent way to gauge whether or not they will be able to provide you with the level of support you need.

Providers that deeply understand your business can better help you troubleshoot issues, optimise system performance and provide expert advice on improving your system's security.

What are their cyber security offerings?

We have recently seen the importance of a robust cyber security offering, with the Optus breach a reminder that no business, large or small, is safe from attacks.

A business without access to robust cyber security services risks becoming a victim of an attack. A good managed services provider will offer comprehensive security solutions to keep your business safe.

When looking for a IT managed services for business provider, investigate their cyber security offerings. Ensure they have experience helping businesses like yours defend against attacks. Most importantly, you should discuss their approaches when responding to a cyber security attack and how they can support you in the event of ransomware, phishing attacks or other data breaches.

Do they provide governance solutions?

As your business grows, so does the amount of data you generate and store. This can make it increasingly difficult to ensure you meet standard such as the Notifiable Data Breaches (NDB) Scheme, PCI DSS,  APRA CPS 234 and GDPR. For this reason, you must work with a managed IT provider that offers data governance services.

Data governance is critical for any business handling sensitive information. Finding an MSP that understands your compliance requirements is significant if you are in a highly regulated industry. They should be able to help you develop and implement a comprehensive IT plan that will keep you compliant.

Managed IT services with VISITS

Your business needs technology that enables your team to work effectively and meet business goals. Our specialists manage a broad range of technologies across mid-market, education and growing small businesses.

We deliver business-focused technology strategies and solutions, from hyper-converged infrastructure and complex cloud to basic computer support. Why managed services? Visit our Managed Services IT page for more on our capabilities.

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