--- title: Documents --- [Skip to the main content.](https://visits.com.au/documents#main-content) [![VISITS_LOGO_WHITE](https://5954385.fs1.hubspotusercontent-ap1.net/hub/5954385/hubfs/VISITS_LOGO_WHITE.png?width=3941&height=825&name=VISITS_LOGO_WHITE.png "VISITS_LOGO_WHITE")](https://visits.com.au?hsLang=en) [![visitslogoside_400w](https://5954385.fs1.hubspotusercontent-ap1.net/hub/5954385/hubfs/visitslogoside_400w.png?width=400&height=103&name=visitslogoside_400w.png "visitslogoside_400w")](https://visits.com.au?hsLang=en) - Products and Services - [Managed Services](https://visits.com.au) - [Onboarding](https://visits.com.au/onboarding) - [Optimised Technology](https://visits.com.au/optimised_technology) - [Hardware and Software](https://visits.com.au/hardware-software) - About Us - [Our Team](https://visits.com.au/our-team) - [Jobs](https://visits.com.au/work-at-visits) - Industries - [Financial and Capital Markets](https://visits.com.au/financial_and_capital_markets) - [Accounting, Legal and Insurance](https://visits.com.au/professional_service_firms) - 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[Not for Profit](https://visits.com.au/nfp) - Resources - [News and Insights](https://visits.com.au/insights) - [Cyber Ebook](https://visits.com.au/executive-guide-to-cyber-security) - [Contact](https://visits.com.au/contact-visits) - [Contact Us](https://visits.com.au/contact-visits) - [Online Store](https://store.visits.com.au) - [Customer Portal](https://visits.au.cloudradial.com) [Facebook](https://www.facebook.com/visitsit/?eid=ARD6OELkshh7thhgmiR37reGKYOFlrkVXSFnKQBoOm8ZoHLSg5OmOuRa8s8sD7JWzw5DdcpJC-b_lS2o) [Linkedin](https://www.linkedin.com/company/visits) [YouTube](https://www.youtube.com/channel/UCws1PqYQ1cgUkYKeJ_BG4NQ) ##### TechVantage Managed Services - [Strategy and Roadmaps](https://visits.com.au/business_growth) - [Staff Training and Empowerment](https://visits.com.au/productive_staff) - [Optimised Technology](https://visits.com.au/optimised_technology) - [Seamless Onboarding](https://visits.com.au/onboarding) ##### Services and Solutions - [Cyber Security](https://visits.com.au/cyber) - [Azure Cloud](https://visits.com.au/azure) - [Modern Workplace](https://visits.com.au/modern_workplace) - [Copilot and AI](https://visits.com.au/copilot) - [Telephony](https://visits.com.au/telephony) - [Networks and Connectivity](https://visits.com.au/networks) - [Projects and Consulting](https://visits.com.au/projects) - [Cyber Planning and Response](https://visits.com.au/cyber-planning-response) ##### Products - [Microsoft NCE Licensing](https://visits.com.au/microsoft-licensing) - [Hardware and Software](https://visits.com.au/hardware-software) - [VISITS Online Store](https://store.visits.com.au) ##### Our Company - [Our Team](https://visits.com.au/our-team) - [Our Customers and Partners](https://visits.com.au/customers_partners) - [Why VISITS](https://visits.com.au/why-visits) ##### Join our Team - [Careers and Jobs at VISITS](https://visits.com.au/work-at-visits) ![Industries](https://5954385.fs1.hubspotusercontent-ap1.net/hub/5954385/hubfs/Industries.png?width=400&height=400&name=Industries.png)   ##### Industry Specialisations - [Financial and Capital Markets](https://visits.com.au/financial_and_capital_markets) - [Accounting, Legal and Insurance](https://visits.com.au/professional_service_firms) - [Architecture, Engineering and Construction](https://visits.com.au/aec_sector_it_services) - [Not for Profit](https://visits.com.au/nfp) ##### Learn - [News and Insights](https://visits.com.au/insights) ##### Downloads - [Cyber Security Ebook for Executives](https://visits.com.au/executive-guide-to-cyber-security) - [Cyber Security Insights 2023](https://visits.com.au/insights_report_2023) # Documents ### Core Agreements ##### [![Agreement for Hardware and Software](https://5954385.fs1.hubspotusercontent-ap1.net/hubfs/5954385/documenticon5x3-1.png) Agreement for Hardware and Software Agreement under which VISITS supplies hardware, software and sales from the VISITS Store.  ](https://5954385.fs1.hubspotusercontent-ap1.net/hubfs/5954385/Agreement_Hardware_Software.pdf) ##### [![Agreement for Subscriptions](https://5954385.fs1.hubspotusercontent-ap1.net/hubfs/5954385/documenticon5x3-1.png) Agreement for Subscriptions Agreement under which VISITS supplies subscriptions including Microsoft 365 licensing, cloud services and other recurring products.](https://5954385.fs1.hubspotusercontent-ap1.net/hubfs/5954385/Agreement_Subscriptions.pdf) ##### [![Master Customer Agreement](https://5954385.fs1.hubspotusercontent-ap1.net/hubfs/5954385/documenticon5x3-1.png) **Master Customer Agreement** Parent agreement under which VISITS provides all products and services.  ](https://5954385.fs1.hubspotusercontent-ap1.net/hubfs/5954385/MCA_Website.pdf) ### Specific Product Terms ##### [![documenticon5x3-1](https://5954385.fs1.hubspotusercontent-ap1.net/hub/5954385/hubfs/documenticon5x3-1.png?width=500&height=299&name=documenticon5x3-1.png) Cyber Security Framework Specific Product Terms (SPT) for VISITS' Cyber Security Framework.](https://5954385.fs1.hubspotusercontent-ap1.net/hubfs/5954385/Specific-Product-Terms-Security-Framework.pdf) ![Specific Product Terms for Telephony Services](https://5954385.fs1.hubspotusercontent-ap1.net/hubfs/5954385/documenticon5x3-1.png) ##### Telephony Services Specific Product Terms (SPT) for Telephony Services including Teams Phone and UCX. ##### [![Specific Product Terms for Asset Management Services](https://5954385.fs1.hubspotusercontent-ap1.net/hubfs/5954385/documenticon5x3-1.png) Asset Management Services Specific Product Terms (SPT) for Asset Management Services.](https://5954385.fs1.hubspotusercontent-ap1.net/hubfs/5954385/Specific-Product-Terms-Asset-Management-Services.pdf) ### Other Documents ##### [![Hourly Rate Pricing](https://5954385.fs1.hubspotusercontent-ap1.net/hubfs/5954385/documenticon5x3-1.png) Hourly Rate Pricing Hourly rates for services not covered by a fixed-price Managed Service or Project.](https://5954385.fs1.hubspotusercontent-ap1.net/hubfs/5954385/Hourly-Rate-Fee-Schedule.pdf) ##### [![Application for credit account](https://5954385.fs1.hubspotusercontent-ap1.net/hubfs/5954385/documenticon5x3-1.png) Application for Credit Account Application for a credit account and the associated credit account agreement. Updated March 26](https://5954385.fs1.hubspotusercontent-ap1.net/hubfs/5954385/Application_Credit_Account.pdf) ##### [![documenticon5x3-1](https://5954385.fs1.hubspotusercontent-ap1.net/hubfs/5954385/documenticon5x3-1.png) Direct Debit Direct Debit Request form and Agreement.](https://5954385.fs1.hubspotusercontent-ap1.net/hubfs/5954385/Direct-Debit-Agreement.pdf) ### Older Documents ##### [![Specific Product Terms - Managed Services](https://5954385.fs1.hubspotusercontent-ap1.net/hubfs/5954385/documenticon5x3-1.png) Specific Product Terms - Managed Services Previous version prior to May 2025 (version 3.0)](https://5954385.fs1.hubspotusercontent-ap1.net/hubfs/5954385/Documents%20Page/Specific-Product-Terms-Managed-Services-v3.pdf) ##### [![MSGA](https://5954385.fs1.hubspotusercontent-ap1.net/hubfs/5954385/documenticon5x3-1.png) MSGA (Retired Mar26) The **Master Services and Goods Agreement** outlines the terms and conditions under which VISITS agrees to supply, and the Customer agrees to procure, Deliverables.](https://5954385.fs1.hubspotusercontent-ap1.net/hubfs/5954385/Documents%20Page/MSGA.pdf) ##### [![Dictionary](https://5954385.fs1.hubspotusercontent-ap1.net/hubfs/5954385/documenticon5x3-1.png) Dictionary (Retired Mar26) Defines terms used throughout VISITS agreements.  ](https://5954385.fs1.hubspotusercontent-ap1.net/hubfs/5954385/Documents%20Page/Dictionary.pdf) ##### [![Microsoft Subscriptions](https://5954385.fs1.hubspotusercontent-ap1.net/hubfs/5954385/documenticon5x3-1.png) Microsoft Subscriptions (Retired Mar26) Specific Product Terms (SPT) for Microsoft Subscription software.](https://5954385.fs1.hubspotusercontent-ap1.net/hubfs/5954385/Documents%20Page/Specific-Product-Terms-Microsoft-Subscription-Licensing_v2.0.pdf) ##### [![Specific Product Terms for Managed Services](https://5954385.fs1.hubspotusercontent-ap1.net/hubfs/5954385/documenticon5x3-1.png) Managed Services Specific Product Terms (SPT) for Managed Services, from May 2025 to March 2026.](https://5954385.fs1.hubspotusercontent-ap1.net/hubfs/5954385/Documents%20Page/Specific%20Product%20Terms%20-%20Managed%20Services%20v3.1.pdf) ##### [![VISITS Store](https://5954385.fs1.hubspotusercontent-ap1.net/hubfs/5954385/documenticon5x3-1.png) VISITS Store (Retired March 26) Specific Product Terms (SPT) for the VISITS Store.](https://5954385.fs1.hubspotusercontent-ap1.net/hubfs/5954385/Documents%20Page/Specific-Product-Terms-VISITS-Store.pdf) Quick Links Quick Links - [90 Minute Free Consultation](https://visits.com.au/90_minute_free_consultation) - [News and Insights](https://visits.com.au/insights) - [Cyber Response](https://visits.com.au/cyber-planning-response) Get in touch Get in touch   1300 300 979   +613 7036 5300  [info@visits.com.au](mailto:info@visits.com.au) **  Head Office** Level 6, 34 Eastern Road South Melbourne VIC 3205 Customer Support Customer Support **Customer Portal** Access via Microsoft Teams or on the [hubl Website.](https://visits.au.cloudradial.com) **Chat** Chat to the Service Desk via the Customer Portal **Call** 1300 300 979 (Option 1) [mailto:servicedesk@visits.com.au](mailto:servicedesk@visits.com.au) ![ISO 27001 Certified_col_medium](https://5954385.fs1.hubspotusercontent-ap1.net/hub/5954385/hubfs/ISO%2027001%20Certified_col_medium.png?width=146&height=61&name=ISO%2027001%20Certified_col_medium.png)   [![visitslogoside_400w](https://5954385.fs1.hubspotusercontent-ap1.net/hubfs/5954385/visitslogoside_400w.png)](https://visits.com.au?hsLang=en) - [Privacy Policy](https://visits.com.au/privacy-policy) - [Terms and Conditions](https://visits.com.au/terms_conditions) © 2026 VISITS Pty Ltd [Facebook](https://www.facebook.com/visitsit/?eid=ARD6OELkshh7thhgmiR37reGKYOFlrkVXSFnKQBoOm8ZoHLSg5OmOuRa8s8sD7JWzw5DdcpJC-b_lS2o)[Linkedin](https://www.linkedin.com/company/visits)[YouTube](https://www.youtube.com/channel/UCws1PqYQ1cgUkYKeJ_BG4NQ) Return to top